You don’t want other people messing around with your stuff, especially all the important information that you have online.

These days, hackers can read your personal email, see your grades or delete your homework. They could steal your financial information or even your identity!

Keeping your online information secure is no joke, and Georgia Gwinnett College is taking steps to protect your important data.

GGC is moving to multi-factor authentication (MFA) for all GGC user accounts. Essentially, multi-factor authentication means that GGC will require you to use two methods of verifying your identity when logging in to your user account. It’s sort of like putting a dead bolt on your door when you already have a door lock. You may already be using multi-factor authentication to access you bank account or other secure websites. It’s a deterrent to prevent hackers from getting unauthorized access.

 

TUTORIALS

 

FREQUENTLY ASKED QUESTIONS

What are the authentication methods, and how can I figure out which method is best for me?

You will always use your GGC credentials (username and password) as your first authentication factor.

For the second factor, there are currently two options:

  1. A text message to your mobile phone: After you’ve entered your credentials, the system sends you a one-use six-digit code. Enter that code into the space on the login page.
  2. An automated phone call, to either a mobile phone or land line: After you’ve entered your credentials, a phone call will be sent to the phone number you’ve set up. Answer the call, press the pound key (#), and hang up.

So… which method should you use? It depends on how your typical day goes.

  • If you’re a staff member who is almost always at your desk, and rarely logs in to GGC services elsewhere, then you might like the phone call to your desk phone. When the call comes, you can answer with the speaker phone, press the pound key, and hang up again, with little interruption to your work flow.
  • If you frequently attend meetings or classes, during which you need to log in to GGC services, then you’ll need to use your mobile number, and either get a text message or phone call. So… text message or phone call? Pick whichever you think will be easiest for you and least disruptive to your situation.
    • If you get a text message, it’ll take a moment to check your phone, then type the six-digit code into the space on the login page.
    • If you get a phone call, you won’t have to bother with a six-digit code, but you will have to answer the call long enough to press the pound key.

Regardless of what you choose initially, you can change your method and phone number any time you want.

Also, regardless of which method you have set, you can always use your security questions instead of that method.

What if I forget/lose/break my authentication phone?

  1. Go to your login page for Clawmail, D2L Brightspace, or other GGC online services, and use your normal login credentials (username and password).
  2. Allow the system to use your established method and phone number to attempt to contact you. Of course, you don’t have your phone, so you can’t press the pound key or retrieve the six-digit code, so the process will time out.
  3. You’ll be taken to a page that allows you to use a different verification option, including answering your security questions.

What if I can’t answer my phone in time to press the pound key, or can’t enter the six-digit code correctly, in time?

The process will time out, and you’ll be taken to a page that allows you to use a different verification option, including answering your security questions.

I changed my phone number. How can I get MFA to call/text my new phone?

  1. Go to the main login page at clawmail.ggc.edu.
  2. At the bottom of the page, click the link to “Multi-Factor Authentication Preferences.”
  3. After you have logged in with your credentials and verified via your second factor, you’ll be taken to a page that allows you to change your settings, including your phone number.

I’ve decided I want to get phone calls instead of text messages (or vice versa). How can I change my settings?

  1. Go to the main login page at clawmail.ggc.edu.
  2. At the bottom of the page, click the link to “Multi-Factor Authentication Preferences.”
  3. After you have logged in with your credentials and verified via your second factor, you’ll be taken to a page that allows you to change your settings, including your contact method.

I want to change my security questions/answers. How can I change those settings?

  1. Go to the main login page at clawmail.ggc.edu.
  2. At the bottom of the page, click the link to “Multi-Factor Authentication Preferences.”
  3. After you have logged in with your credentials and verified via your second factor, you’ll be taken to a page that allows you to change your settings, including your security questions and/or answers.